We offer real 14-18k gold, 925 sterling silver, mossinite, etc. on our products. The base metal we use for all of our jewelry is brass.
We strive to provide the best quality of jewelry all the time. Our products are 5-6 times plating in real gold, which is the state-of-the-art plating technology available.
Laie represents commitment to fine quality and outstanding value at affordable prices.
Our materials are certified 14-18 karat gold, 925 sterling silver, and genuine rhodium and are in full compliance with the Federal Trade Commission and the Jewelry Vigilance Committee. We fully guarantee the authenticity of our materials.
Our products are electroplated in real gold. 💎
Normally, they will not fade fast by daily wear, but please avoid wearing them in the bath🛀, exercising and swimming. 🏊Heat or humidity will deteriorate the quality of the plating on the metal.
And compared with other brands, our jewelry has longer color retention.
Every Cubic Zirconia stone is hand-selected 5A quality, which are totally clean and transparent, similar shining with real diamonds.
We adopt 0.3μm gold plating for 5 times, so it won’t turn your skin green and assures no color fading for 3-5 years.
It can ensure each jewelry reflects plenty of light to create that bling-bling effect.
Yes! Consistent exposure to perfume does damage jewelry due to the presence of oils, synthetics including ethyl alcohol, and certain color dyes.
These ingredients can cause jewelry to lose its sheen, erode metal coatings, or create a dull layer making the jewelry appear discolored.
It is advised to apply perfume on the skin and let it dry before you wear jewelry.
Jewelry should be kept absolutely dry. If your jewelry is not used frequently, keep it stored in the provided dust bag or jewelry box.
Always remove your jewelry when applying colognes, perfumes or other chemical products.
Some notes for cleaning jewelry:
1. For extremely dirty jewelry, use a soft-bristled toothbrush (be sure not to use a stiff-bristled toothbrush or it could damage the finish) and if necessary, gentle soap to clean the vermeil jewelry under warm running water.
Make sure you rinse well and wipe with a soft non-abrasive cloth to dry. Water residue can cause staining. Make sure the piece is fully dry before returning to storage.
2. Many websites recommend a baking soda and water (mix in equal parts and cake on the vermeil, leaving for about 10 minutes before rinsing clean) cleaning method, but we have found this doesn’t work very well.
3. Buff or clean the vermeil with a soft, dry cotton cloth. DO NOT over polish with silver polishing cloth on the vermeil. It will strip the finish off, leaving you with just the sterling silver underneath.
We want to make sure your products stay as pretty as they were when you first put them on. Follow these care tips to keep your jewelry nice and shiny!
If it's not a right fit, we'll exchange it for free, as long as the jewelry is in the same condition as it was when you bought it and you bought it within 21 days. You just need to pay for the shipping fee to send us.
Unfortunately, you won’t likely be able to exchange your jewelry for another size if you have been wearing it for some time.
Maybe there is some issue with your card or network issue with paying.
Please try again. Or use another payment method. We support paypal, visa card, master card, visa electron, jcb, american express, diners club, discover, etc.
Or contact us at firstname.lastname@example.org and send us the screenshot of your issues with order placement.
Wrong coordinates? Wrong initials? Wrong shipping address? We understand that this happens, and we want to help you avoid ending up in a "NO REGRETS" situation.
Non Customized Jewelry
We accept cancelation and changes in details STRICTLY before order shipped. This is to avoid confusion and error in our records.
We accept cancelation and changes in details STRICTLY within 24 hours upon the order was placed. This is to avoid confusion and error in our records.
Kindly email us ASAP with your order number and concern at email@example.com or contact us by live chat.
NOTE:Order cancellations and changes outside the allowable time frame will no longer be accepted and processed.
You will automatically receive an email with tracking information once your order has been processed.
Keep in mind processing may take 1-3 business days( Custom-made items need produce time ).
If you did not receive an email, check your spam folder and ensure that the emai...
Laie is not liable for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it is delivered.
Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman of the logistics, neighbours or building manager/mail room, before contacting us.
If you're still not able to locate the package after checking all points above, please contact us. Dependent on the circumstances, we may be able to provide additional resources to help you find a positive solution.
If Laie made a mistake on your order, we will do everything possible to correct our blunder.
Please send us email with your name, order number, and what error occurred (pictures or videos are encouraged), so that we can make it up to you ASAP.
Shipping within the United States is handled via USPS and takes on average 7-12 business days after processing (1-2 days).
Expedited takes 3-5 business days after processing.
International standard shipping:
7-12 business days after processing (1-2 days)
2-5 weeks + the shipping option customer chose.
Thank you for your patience and understanding during this time.
Note: The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used.
In the event that you wish to change the shipping address after placing an order, please contact as early as possible during the order processing stage to indicate your request.
If the package has not been dispatched yet, we will be able to ship to the new address.
However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.
If you generate multiple orders within one hour and the recipient and address are the same, you can email us.
We will help you to cancel the order and you could add the product to the shopping cart for checkout later.
Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.
The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service Department and provide them with your order number.
We will contact the shipping company on your behalf, and you will be updated once there is any further information.
Returns & Replacements
We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 21 days of receiving your order assuming it is in the same new condition as received.
Contact us here to inquire about returns / exchanges.
Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount.
Please note that shipping costs are non-refundable. Please allow 2-8 business days for the refund to post to your account.