It is indeed real 14Karat gold laid over semi-precious metals. It is 20 times thicker than regular plated jewelry which gives it the look and feel of solid gold.

We choose only metals which adhere best to gold. We give it the look and feel of solid 14K gold that people in US like the most.

Our jewelry is made of brass or stainless steel with 5 times gold plating. We put highest quality materials and craftsmanship to create each jewelry which has no obvious difference with real gold in weight and color finish.

For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.

At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.

Yes. We can offer 15-day return, 365-day warranty. And our warranty covers the following:

* fading
* broken chain
* broken clasp
* missing stones

If any of these occur, then we will replace it for free. Proof of purchase such as order number, receipt, or certificate of authenticity is required to submit a warranty claim.

Contact us here to inquire about Warranty Replacements.

We use brass with 14k Glod Plated. It is thicker than normal plating. The chain is very, very nice and well made.

We offer 100% satisfaction guarantee on our gold plated collection.

Meaning if you're not satisfied with your purchase, you may return it unworn and in the same condition as you received it within 15 days of your delivered order.

Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports.

Therefore, we do not recommend wearing jewelry when taking a bath.

Every Cubic Zirconia stone is hand-selected 5A quality, which are totally clean and transparent, similar shining with real diamonds. We adopt 0.3μm gold plating for 5 times, so it won’t turn your skin green and assures no color fading for 3-5 years.

It can ensure each cuban link chain reflects plenty of light to create that bling-bling effect.

Yes! Consistent exposure to perfume does damage jewelry due to the presence of oils, synthetics including ethyl alcohol, and certain color dyes. These ingredients can cause jewelry to lose its sheen, erode metal coatings, or create a dull layer making the jewelry appear discolored.

It is advised to apply perfume on the skin and let it dry before you wear jewelry.

We want to make sure your products stay as pretty as they were when you first put them on. Follow these care tips to keep your jewelry nice and shiny!

If it's not a right fit, we'll exchange it for free, as long as the bracelet is in the same condition as it was when you bought it and you bought it within the last week.

Unfortunately, you won’t likely be able to exchange your bracelet for another size if you have been wearing it for some time.

Please contact us at info@laiejewelry.com or click our "Contact Us" page. Please include issues with order placement.

Wrong coordinates? Wrong initials? Wrong shipping address? We understand that this happens, and we want to help you avoid ending up in a "NO REGRETS" situation.

As soon as you notice a mistake, please contact us by email: info@laiejewelry.com and have your order number ready.

We send out an Order Confirmation email shortly after placing your order so that you can make sure to have a receipt.

If you did not receive one, and it is not in your spam folder, it is possible the order was not fully placed or that your email was entered incorrectly.

Please contact us and we’ll make sure it gets straightened out.

If Laie made a mistake on your order, we will do everything possible to correct our blunder.

Please send us email with your name, order number, and what error occurred (pictures or videos are encouraged), so that we can make it up to you ASAP.

We ship worldwide. The exact shipping rate varies based on the item weight and the destination country.

Standard Shipping: Free shipping all US orders.

Expess shipping: $12 cost for all US orders.

We will always suggest the most appropriate shipping weight for our customers to help to save money. Our goal is always fast and secure delivery of items to our customers.

Our handling time is 3-5 business days. This means that your item(s) will generally be sent out in 3-5 business days.

Shipping within the United States is handled via USPS and takes on average 70 business days after processing (1-2 days). Expedited takes 4-6 business days after processing.

Thank you for your patience and understanding during this time.

Note: The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used.

If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed.

In the event of such delays, we will work on the issue until there is a positive solution.

Check our shipping policy here.

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact our dedicated Customer Service Department and provide them with your order number. We will contact the shipping company on your behalf, and you will be updated once there is any further information.

The delivery cost depends on the shipping method that is selected, along with the shipping time and the destination country.

Our advice is to choose which option best meets your individual needs, based on price and shipping time.

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department.

Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

In the event that you wish to change the shipping address after placing an order, please contact our Customer Service Department as early as possible during the order processing stage to indicate your request.

If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

When your items have been dispatched, we will send a notification email to your registered email address. Keep in mind processing may take 3-5 business days.

If you did not receive an email, check your spam folder and ensure that the email you provided us was in fact correct.

The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

If you have not received your package in a timely manner, you can look for it outside the door carefully or ask for your neighbor.

If still can't find your package, it may have been lost in transit. Please contact USPS or DHL directly about the issue.

If they are unable to resolve it, please email us at info@laiejewelry.com so we can personally take care of your situation or send your another one if it really get lost.

Customs is a governmental agency responsible for regulating the shipments entering a specific country or region. All shipments being sent to or from region must clear Customs first. It is always the buyer's responsibility to clear customs and pay the relevant Customs duties. We do not add taxes, VAT, duty, or any other hidden charges. 

If the items are detained by Customs, the buyer is responsible for clearance of the items.

If your items cannot be cleared from the customs, please contact us first. We will conduct further investigations with the shipping company on your behalf.

If you generate multiple orders within one hour and the recipient and address are the same, you can email us.

We will help you to cancel the order and you could add the product to the shopping cart for checkout later.

We offer an 100% satisfaction guarantee, if you are not satisfied with your product, you may return it for a full refund or store credit, or exchange your order within 21 days of receiving your order assuming it is in the same new condition as received. Contact us here to inquire about returns / exchanges.

After contacting our Customer Service Department and reaching mutual agreement, you will be able to send the item(s) to us. Once we have received the item(s), we will confirm the RMA information you have provided and review the condition of the item(s).

If all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you from our headquarters.

Undeliverable orders due to customer or address error will require reshipment.

If this happens, we want to make sure you receive your order and will happily cover the cost of the second attempt!

Only after the original order has returned to our China warehouse will we be able to send it out again.

Please email us at info@laiejewelry.com to make sure we have the correct address.